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<p class="MsoNormal">Hi Louis,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">In my experience, the individuals working at Le James have been terrific but I agree 100% that the purchasing restrictions that they and we are supposed to follow are unacceptable. Like you, I have been forced to purchase items at higher
cost and slower delivery than I could get on my own. In my opinion, the same problem extends beyond Le James and to the entire MMP enterprise, with faculty being forced to purchase items that are inferior or more expensive or both.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Many thanks,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Marco<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black"><bic-announce-bounces@bic.mni.mcgill.ca> on behalf of Louis Collins <louis.collins@mcgill.ca><br>
<b>Date: </b>Friday, September 25, 2020 at 9:00 AM<br>
<b>To: </b>"bic-announce@bic.mni.mcgill.ca" <bic-announce@bic.mni.mcgill.ca><br>
<b>Subject: </b>[BIC-announce] problems with Le James for computers? was: Purchasing computers for University-related activities / Achat d’ordinateurs destinés aux activités universitaires<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Hi all,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I’m writing to solicit your help in a discussion that I intend to have with Purchasing at McGill. According to the email below, we are supposed to buy computer equipment from Le James. I find this difficult to accept, because I (and others)
have not had good service from Le James. For example:<o:p></o:p></p>
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<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
I tried to order a MacBook from Le James. It took 6-7 days to get a quote and they were going to take another 10 days to order it. I ordered one on the web and had next day delivery to the Apple store on Ste-Catherine.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
Last week I tried to order a common 1TB SSD drive, Le James could not get the model I wanted. NewEgg has 2-3 day delivery.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
Peter ordered a keyboard and mouse from Le James recently and it took two weeks to arrive.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
Simon tried to order 1 workstation and 1 regular desktop from Le James. Despite detailed quotes with specific items supported within the BIC IT infrastructure, Le James insisted on buying another product that will result in difficulties with support<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
One colleague ordered a MacBook 3 months ago from Le James, and he was still waiting for it at the beginning of September.<o:p></o:p></li></ul>
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<p class="MsoNormal">Such lack of service Le James is unacceptable since <a href="http://Apple.ca">Apple.ca</a>, NewEgg.com and Amazon.ca and others all offer good (or often better prices), often with next day delivery, and much better service (including returns).
Forcing profs to subsidize the lack lustre Le James using public funds is ridiculous..<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">If you’ve run into difficulties with Le James, can you please drop me a short email, and I’ll include you in the list (with or without your name, let me know) above when I communicate with Purchasing next week. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">thanks and have a good weekend!<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-Louis<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><br>
<br>
<o:p></o:p></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
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<p class="MsoNormal">Begin forwarded message:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Helvetica Neue"">From: </span></b><span style="font-family:"Helvetica Neue"">MRO McGill Communications <<a href="mailto:mcgillstaff.mro@mcgill.ca">mcgillstaff.mro@mcgill.ca</a>></span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Helvetica Neue"">Subject: Purchasing computers for University-related activities / Achat d’ordinateurs destinés aux activités universitaires</span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Helvetica Neue"">Date: </span></b><span style="font-family:"Helvetica Neue"">August 26, 2020 at 1:30:17 PM GMT-4</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Helvetica Neue"">To: </span></b><span style="font-family:"Helvetica Neue"">x-All McGill Staff <<a href="mailto:x-AllMcGillStaff@campus.mcgill.ca">x-AllMcGillStaff@campus.mcgill.ca</a>></span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt;vertical-align:baseline"><span class="xxxnormaltextrun"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif">This message is sent on behalf of</span></i></span><span class="apple-converted-space"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> </span></i></span><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Procurement
Services and LE JAMES Bookstore.</span></i><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt;vertical-align:baseline"><a name="x_x_x_lt_pId001"><span class="xxxnormaltextrun"><i><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif">Le présent message est envoyé au nom du Service
des approvisionnements et de la Librairie</span></i></span></a><span style="mso-bookmark:x_x_x_lt_pId001"><span class="apple-converted-space"><i><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif"> </span></i></span></span><span style="mso-bookmark:x_x_x_lt_pId001"></span><i><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif">LE JAMES.</span></i><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt;vertical-align:baseline"><i><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif"> </span></i><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt;vertical-align:baseline"><a name="x_x_x_lt_pId002"><span class="xxxnormaltextrun"><i><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif">La version française suit.</span></i></span></a><span style="mso-bookmark:x_x_x_lt_pId002"></span><span class="xxxeop"><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif"> </span></span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt;vertical-align:baseline"><b><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif"> </span></b><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Dear colleagues:</span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">As you plan for the upcoming academic year, please remember that all University-related computer purchases<span class="apple-converted-space"> </span><b><u>must</u></b><span class="apple-converted-space"> </span>be
made through the Institutional Sales unit of McGill University Bookstore (LE JAMES). This includes computers relating to research and administrative activities.</span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Institutional Sales will help ensure that the products will meet McGill requirements and work with the University’s infrastructure. The awarded
contracts have provided the University with a wide range of top-tier manufacturers, including: Apple, Asus, Dell, HP, Lenovo, LG, Toshiba (Dynabook) and ViewSonic. </span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Buying computer equipment through LE JAMES is a necessary part of compliance with our contractual commitment in accordance with the Quebec’s Act
Respecting Contracting by Public Bodies and in adherence with the University’s Procurement Policy, the University’s Minimum Standard Requirements for IT Assets as well as the University’s Asset Management Program and Procedures. In early 2019, the University,
through the launch of two public calls for tenders, entered into delivery order contracts with various computer suppliers for the resale of the computer equipment through LE JAMES.</span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">The ordering process is fast and efficient:</span><o:p></o:p></p>
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<ol style="margin-top:0cm" start="1" type="1">
<li class="xxxxxxmsonormal" style="margin-top:0cm;margin-bottom:0cm;line-height:16.5pt;mso-list:l2 level1 lfo2">
<span style="font-size:12.0pt;font-family:"Times New Roman",serif">We can assist you in finding any machine as per your requirements. Standard machines are listed on our website (<a href="https://lejames.ca/institutional">https://lejames.ca/institutional</a>)</span><o:p></o:p></li><li class="xxxxxxmsonormal" style="margin-top:0cm;margin-bottom:0cm;line-height:16.5pt;mso-list:l2 level1 lfo2">
<span style="font-size:12.0pt;font-family:"Times New Roman",serif">The LE JAMES Institutional Sales staff (<a href="mailto:is.bookstore@mcgill.ca">is.bookstore@mcgill.ca</a>) is available to assist you with your product selection or technical enquiries.</span><o:p></o:p></li><li class="xxxxxxmsonormal" style="margin-top:0cm;margin-bottom:0cm;line-height:16.5pt;mso-list:l2 level1 lfo2">
<span style="font-size:12.0pt;font-family:"Times New Roman",serif">Request a quote from Institutional Sales:<span class="apple-converted-space"> </span><a href="mailto:is.bookstore@mcgill.ca">is.bookstore@mcgill.ca</a>. Any additional information including
in the request (specific requirements, model numbers, etc.) will help expedite this process.</span><o:p></o:p></li><li class="xxxxxxmsonormal" style="margin-top:0cm;margin-bottom:0cm;line-height:16.5pt;mso-list:l2 level1 lfo2">
<span style="font-size:12.0pt;font-family:"Times New Roman",serif">Once you have received your quote, issue a purchase requisition through the McGill Marketplace (please speak to your supervisor if you need access). Upon receipt of an approved requisition,
LE JAMES will order the requested product(s) from the appropriate contracted supplier(s).</span><o:p></o:p></li></ol>
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<p class="MsoNormal" style="line-height:16.5pt"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Please direct any follow-up inquiries to LE JAMES Institutional Sales for greater efficiency. </span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">We look forward to assisting with all your technology needs.</span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><a name="x_x_x_lt_pId003"><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif">Chers collègues,</span></a><span style="mso-bookmark:x_x_x_lt_pId003"></span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><a name="x_x_x_lt_pId004"><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif">À l’heure des préparatifs pour l’année universitaire à venir, nous vous rappelons que vous devez<span class="apple-converted-space"> </span><b><u>obligatoirement</u></b><span class="apple-converted-space"> </span>faire
tous vos achats d’ordinateurs destinés aux activités universitaires par l’entremise de l’équipe des ventes institutionnelles de la Librairie LE JAMES. Cette consigne s’applique aux ordinateurs destinés à la recherche et aux services administratifs.</span></a><span style="mso-bookmark:x_x_x_lt_pId004"></span><a name="x_x_x_lt_pId005"></a><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><a name="x_x_x_lt_pId006"><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif">L’équipe des Ventes institutionnelles s’assure que les produits répondent aux critères de l’Université
et sont compatibles avec son infrastructure. L’Université a conclu des ententes avec plusieurs grands fabricants, à savoir<span class="apple-converted-space"> </span></span></a><a name="x_x_x_lt_pId007"></a><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif">Apple,
Asus, Dell, HP, Lenovo, LG, Toshiba (Dynabook) et ViewSonic.</span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><a name="x_x_x_lt_pId008"><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif">Nous devons acheter le matériel informatique par l’entremise de la Librairie LE JAMES pour respecter notre
engagement contractuel, conformément à la<span class="apple-converted-space"> </span><i>Loi sur les contrats des organismes publics</i><span class="apple-converted-space"> </span>du Québec, observer la<span class="apple-converted-space"> </span><i>Politique
d’approvisionnement</i><span class="apple-converted-space"> </span>de même que le<span class="apple-converted-space"> </span><i>Programme de gestion des actifs</i><span class="apple-converted-space"> </span>et les procédures connexes de l’Université, et satisfaire
aux exigences minimales de l’Université relativement au matériel informatique.</span></a><span class="apple-converted-space"><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif"> </span></span><a name="x_x_x_lt_pId009"><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif">Au
début de 2019, l’Université a lancé deux appels d’offres publics qui ont mené à la conclusion de contrats avec divers fournisseurs pour la revente de matériel informatique par l’entreprise de la Librairie LE JAMES.</span></a><span style="mso-bookmark:x_x_x_lt_pId009"></span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><a name="x_x_x_lt_pId010"><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif">Le processus de commande est rapide et efficace :</span></a><span style="mso-bookmark:x_x_x_lt_pId010"></span><o:p></o:p></p>
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<ol style="margin-top:0cm" start="5" type="1">
<li class="xxxxxxmsonormal" style="margin-top:0cm;margin-bottom:0cm;line-height:16.5pt;mso-list:l0 level1 lfo3">
<a name="x_x_x_lt_pId011"><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif">Nous pouvons vous aider à choisir l’appareil qui vous convient. Vous trouverez la liste des appareils offerts s</span></a><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif">u<a name="x_x_x_lt_pId012">r
notre site Web (</a></span><span style="mso-bookmark:x_x_x_lt_pId012"></span><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><a href="https://lejames.ca/institutional"><span lang="FR-CA">https://lejames.ca/institutional</span></a></span><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif">).</span><o:p></o:p></li><li class="xxxxxxmsonormal" style="margin-top:0cm;margin-bottom:0cm;line-height:16.5pt;mso-list:l0 level1 lfo3">
<a name="x_x_x_lt_pId013"><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif">L’équipe des Ventes institutionnelles de la Librairie LE JAMES (</span></a><span style="mso-bookmark:x_x_x_lt_pId013"></span><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><a href="mailto:is.bookstore@mcgill.ca"><span lang="FR-CA">is.bookstore@mcgill.ca</span></a></span><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif">)
peut vous aider à choisir un produit et répondre aux questions techniques.</span><o:p></o:p></li><li class="xxxxxxmsonormal" style="margin-top:0cm;margin-bottom:0cm;line-height:16.5pt;mso-list:l0 level1 lfo3">
<a name="x_x_x_lt_pId014"><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif">Pour demander un devis à l’équipe des Ventes institutionnelles, rendez-vous à<span class="apple-converted-space"> </span></span></a><span style="mso-bookmark:x_x_x_lt_pId014"></span><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><a href="mailto:is.bookstore@mcgill.ca"><span lang="FR-CA">is.bookstore@mcgill.ca</span></a></span><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif">.<span class="apple-converted-space"> </span><a name="x_x_x_lt_pId015">Plus
vous serez précis (besoins particuliers, numéro de modèle, etc.), plus votre demande sera traitée rapidement.</a></span><span style="mso-bookmark:x_x_x_lt_pId015"></span><o:p></o:p></li><li class="xxxxxxmsonormal" style="margin-top:0cm;margin-bottom:0cm;line-height:16.5pt;mso-list:l0 level1 lfo3">
<a name="x_x_x_lt_pId016"><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif">Lorsque vous aurez votre devis en main, faites une demande d’achat dans McGill Marketplace (au besoin, demandez un droit d’accès à votre supérieur). La
Librairie LE JAMES passera la commande auprès du fournisseur visé dès réception de la demande d’achat approuvée.</span></a><span style="mso-bookmark:x_x_x_lt_pId016"></span><a name="x_x_x_lt_pId017"></a><o:p></o:p></li></ol>
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<p class="MsoNormal" style="line-height:16.5pt"><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><a name="x_x_x_lt_pId018"><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif">Par souci d’efficacité, nous vous demandons d’adresser toute demande de suivi directement à l’équipe des
Ventes institutionnelles de la Librairie LE JAMES.</span></a><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt"><a name="x_x_x_lt_pId019"><span lang="FR-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif">Au plaisir de vous servir!</span></a><span style="mso-bookmark:x_x_x_lt_pId019"></span><o:p></o:p></p>
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